Visit us in Somerton, Melbourne or Casula, Sydney. Our Stores page lists addresses, opening hours and telephone numbers. Please call ahead on public holidays or to check a particular item.

Our stores hold separate stock. Online availability reflects Melbourne stock. For Sydney availability, please call 0493 818 856 before visiting. Check the product listing or contact the relevant store if you need help.

Our name and styling do not mean that every item has the same country of origin or production method. Check the individual listing or ask us before ordering if origin or craftsmanship is important to your choice.

Use the instructions for that specific item. Do not assume that a property applies to a whole collection. If the listing does not answer your question, contact us before purchase or use.

Delivery options depend on your location and the items in your order. Review the options offered at checkout. If your address is not accepted or an item needs a freight quote, contact us before ordering.

Australian standard delivery is $11 AUD, or free for orders of $100 AUD or more. Express delivery is $15 AUD. The available options and final delivery charge are shown at checkout before payment. See our Shipping Policy for details.

We aim to dispatch orders within 1 business day. After dispatch, estimated delivery is 5–7 business days for standard shipping or 3–5 business days for express shipping. These are estimates rather than guaranteed arrival dates.

We use Australia Post and United Carriers, provide tracking, and pack fragile items with bubble wrap. If you need an item for a particular date, please contact us before ordering.

Use the tracking details sent when your order is dispatched. If you need help, email info@turkishhomebazaar.com.au with your order number.

Choose Melbourne pickup at checkout when available. Online-order pickup from Sydney is not currently available.

Orders placed by 3 pm Melbourne time are normally ready the same day; orders placed after 3 pm are normally ready the next day. Wait for your ready-for-pickup email before travelling.

Bring your order number and the name on your order, and collect during Melbourne store hours. Pickup orders are held for 21 days.

Email info@turkishhomebazaar.com.au as soon as possible, before your order is dispatched. Include your order number and the change or cancellation you are requesting. We will confirm the arrangements by email. Your statutory rights are unaffected.

The methods currently available for your order are shown at checkout. Please do not send full card details by email or in a contact-form message.

Email info@turkishhomebazaar.com.au with your order number and a description of the problem. Photos or a short video can help where practical; they are not a condition of your rights. Please stop using any item that appears unsafe.

We aim to respond within 2 business days and resolve the issue within 5–7 business days. This resolution estimate may depend on assessment and any return arrangements; we will keep you updated. We will arrange the appropriate remedy under Australian Consumer Law.

We do not offer refunds for a change of mind. To arrange an in-store exchange at Melbourne or Sydney, email info@turkishhomebazaar.com.au before visiting so we can confirm the arrangements for your item.

This does not limit your rights under Australian Consumer Law, including remedies for faulty, damaged or incorrectly described goods. Read our Returns Policy for details.

For online orders, email info@turkishhomebazaar.com.au or call Melbourne on 0478 613 285. For Sydney store enquiries, call 0493 818 856. See Our Stores for opening hours.